Product Information:
Autoship Program
Ordering & Return Information
Shipping Information - US
Shipping Information - International
Security and Privacy
Contact Us
Product Information:
How is PetChews® different and better than other products?
You would have to separately purchase up to 10 different supplements to match the ingredients found in PetChews®...with no guarantee your dog or cat would even enjoy the taste. Most pet supplements address one particular pet need, such as digestion, energy, weight control, joints or even bad breath. PetChews® are well-balanced and perfectly formulated so that your dog or cat assimilates certain nutrients better at different times throughout the day as they need the various nutrients. There are ingredients that they need in the AM to energize and boost their immune system and others in the PM to aid in digestion and calm their nerves for a sound sleep.
Why are the special Digestive Enzymes so Formulated for Dogs and Cats so Important?
Not only do PetChews® give your Dogs and Cats enhanced nutrients, they contain a special blend of digestive enzymes specifically formulated for Cats and Dogs that help them assimilate their food so much more effectively. These digestive enzymes differ for cats and dogs and therefore the formulas are different. Your pet will receive 50% more nutrients when Petchews® is added to their diet because:
- PetChews® gives them the extra nutrients they need for a Longer & Healthier lif
- the digestive enzymes in PetChews® helps them retain more nutrients from the food they eat.
Why Is Glucosamine & MSN so Important?
Aside from the balanced digestive enzymes, vitamins and minerals included in the formula, there are several health-enhancing ingredients. Two especially important ingredients are Glucosamine & MSN. As our pets age, their joint mobility is the first thing to weaken. Glucosamine & MSN strengthen every tissue of the body including joints, tendons, ligaments, cartilage, skin and blood vessels. Glucosamine and MSN are also necessary to enhance or repair your pet's mobility and flexibility as well as for the overall health of cartilage, bones and joints.
Why should my dog or cat take PetChews®?
The bottom line is, your dog or cat must have high-performance nutrition to enhance and extend their life. Just like the majority of today's human foods, most pet foods simply don't give your dog or cat the nutrients they need to perform at their optimum level and live as long as they should.
People can take the initiative to improve their health at any time by eating healthier foods, getting exercise or taking quality supplements. Your dog or cat can not improve their life without you. They depend on you to provide them with all of the nutrition they consume. PetChews® can improve the way they behave, look, sleep, play, and the duration of their life. It's up to you, as a thoughtful and caring owner, to give your pet the optimal nutrition they deserve to live a longer, healthier and happier life.
How Much Does PetChews® Cost?
PetChews® starts at $44.99 for one box which last one month. You can order in larger quantities and the price drops. We typically recommend ordering larger quantities because most customers notive right away that their pets benefit from PetChews® and like the way it tastes. You can feel confident in placing a large order for PetChews® because your dog or cat will definitely love the product and if for any reason you are not happy with it, you can return it for a full refund -- we offer a full 30-day money back guarantee. So you are better off getting a bigger order initially because you will save money right away per box and you have nothing to lose if you decide to return it.
Our Pricing Model is as follows:
- 1 Box - $44.99
- 2 Boxes -- $79.98 (save $5)
- 3 Boxes -- $104.97 (save $15)
- 4 Boxes -- $129.96 (save $35)
Will my pet dog or cat like PetChews®?
Dogs and cats love PetChews®. Canines like the tasty beef/liver flavor of dog PetChews® and felines like the fish flavor in cat PetChews®. If your dog or cat is a finicky eater, simply crush the wafers with their canned wet food and they will love it.
What are the ingredients in PetChews®?
PetChews® contains rich amounts of antioxidants, Vitamins A, E, and C. Minerals: Selenium, Zinc, and Calcium for bones, teeth and combating the effects of oxidative stress. Essential Fatty Acids: for a healthier coat and skin. Glucosamine and MSN for joints and enhanced mobility. Enzyme Complex for effective digestion, gas relief and better breath. Herbs to help improve moods and energy levels.
What if my pet is taking other medications?
If your dog or cat is taking any prescribed medicines, always check with your vet first before adding anything new to your pet's diet.
When should I start to see results in my dog or cat?
A lot of people see results in just three days. However, 2-6 weeks is much more common and the long-term of effects of PetChews® just keep getting better and better. With time you will continually see improvements in their physical appearance, moods and energy levels.
Are there any negative side effects?
There are no negative side effects at all. You have nothing to lose and everything to gain by giving your dog or cat PetChews®. Remember, if your pet is taking any other medication, contact your vet before incorporating PetChews® into your pet's regimen.
What do I do if I miss a dose?
If you miss a dose, do not double the next dose. Simply give your dog or cat their next scheduled dose.
Why hasn't my vet told me about PetChews®?
PetChews® are a relatively recent breakthrough in pet health care and are only available directly from Urban Nutrition. We encourage you to show your vet PetChews®. We are confident that your vet will find it a quality fit for your dog or cat. PetChews® truly is "The Scientifically Advanced Pet Anti-Aging System."
Is PetChews® safe for all types of dogs and cats?
The expert veterinarians and animal nutritionists who formulated PetChews® made sure that dogs and cats of all sizes and ages can safely consume the product and receive the benefits they deserve. Every single nutrient in PetChews® has been researched and tested to assure it is safe and beneficial for your pet.
Can PetChews® help any pre-existing ailments that my dog or cat suffers from?
Many customers report that PetChews® has reversed the negative effects of their pets' health problem(s). It is a powerful nutritional product capable of providing assistance in many ways. The important thing to remember is that PetChews® keeps getting more and more effective every single day that your dog or cat consumes it, as the results are cumulative.
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Autoship Program
What is the PetChews Program?
You have the option to join our autoship program if you prefer. You are not obligated to join it when purchasing, it is strictly for those customers that would like to have their PetChews® shipped to them on a regular basis so they do not run out of their supply. You will be offered this option AFTER you order. You have to intentionally join this program; it is not something you need to opt-out of - there are no hidden terms. A lot of customers take advantage of our complimentary "Auto-Ship" Service because your shipments are timed perfectly to arrive at your door so you can stay on your healthy schedule. The Auto-Ship Service does not cost anything extra and you will receive complimentary insurance on every shipment. If for any reason you do not receive your order, we will replace it free of charge.
If you do decide to join the autoship program, the following would apply:
If you ordered one box, we would send you one box every month at the same time until you inform us to stop. We will bill your credit card the exact same fee as your initial order. If you ordered two boxes, we would send you two boxes every two months and so on....
Can I order without being on an Autoship Program?
Of course you can. No one is automatically signed up for the autoship service. You have to intentionally sign up for the autoship service after you place your order. This service is strictly for those customers that would like to have their PetChews® shipped to them on a regular basis so they do not run out of their supply.
Can I change the date of my Autoship?
Absolutely! Any time you need to change your ship date, contact Customer Service:
Our professional Customer Service Representatives are available Between Business Hours: 9am-6pm EST Monday-Friday
US & Canada Toll Free: (800) 515-1070
UK Toll Free: 0808-2344649
All Other Countries: (201) 876-2570
Fax: (201) 876-2501
Order by Mail:
Urban Nutrition, LLC
302A West 12th St, #276
New York, NY 10014
For Email Click Here: Customer Service
What if I want to skip a month?
No problem at all...any time you need to skip a month, just contact Customer Service:
Our professional Customer Service Representatives are available Between Business Hours: 9am-6pm EST Monday-Friday
US & Canada Toll Free: (800) 515-1070
UK Toll Free: 0808-2344649
All Other Countries: (201) 876-2570
Fax: (201) 876-2501
Order by Mail:
Urban Nutrition, LLC
302A West 12th St, #276
New York, NY 10014
For Email Click Here: Customer Service
How do I cancel the Autoship Program?
You can discontinue the Autoship Service before we process your next order. Once an Autoship order has been sent - it is not refundable. Please contact Customer Service:
Our professional Customer Service Representatives are available Between Business Hours: 9am-6pm EST Monday-Friday
US & Canada Toll Free: (800) 515-1070
UK Toll Free: 0808-2344649
All Other Countries: (201) 876-2570
Fax: (201) 876-2501
Order by Mail:
Urban Nutrition, LLC
302A West 12th St, #276
New York, NY 10014
For Email Click Here: Customer Service
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Ordering & Return Information
What is your return policy?
All orders come with our famous guarantee so you have nothing to lose by trying our awesome formula. Any order can be returned for a 100% refund within 30 days from the date you place your order. No questions asked. A restocking fee of $7.95 plus expedited shipping charges will apply to all returns. Simply contact us for return information:
Our professional Customer Service Representatives are available Between Business Hours: 9am-6pm EST Monday-Friday
US & Canada Toll Free: (800) 515-1070
UK Toll Free: 0808-2344649
All Other Countries: (201) 876-2570
Fax: (201) 876-2501
For Email Click Here: Customer Service
Can I call you to place an order?
Yes! Please call toll free if you are the US:
Our professional Customer Service Representatives are available Between Business Hours: 9am-6pm EST Monday-Friday
US & Canada Toll Free: (800) 515-1070
UK Toll Free: 0808-2344649
All Other Countries: (201) 876-2570
Fax: (201) 876-2501
Order by Mail:
Urban Nutrition, LLC
302A West 12th St, #276
New York, NY 10014
For Email Click Here: Customer Service
Can I fax an order to you?
Yes! You can fax an order to us if you live in the United States. Please click here for a printable form. After printing and filling out the order form, please fax it to 201-876-2501
Can I order using a money order?
Yes! Please click here for a printable form.
What name will I see on my Credit Card Statement?
You will see a charge from ‘Urban Nutrition'
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Shipping Information - US
How soon will you ship my order?
When you order before 6:00 pm, Eastern Standard Time, your order will normally ship the next business day. Orders placed after 6:00 pm EST, or on Saturday and Sunday, will normally ship within two business days.
How long before my order arrives?
The following are approximate delivery times from the ship date:
First Class Mail - 3 to 8 business days
Priority Mail - 2 to 4 business days
Express Mail - 1 to 2 business days
What do you charge for shipping and handling?
First Class Mail - $7.95
Priority Mail - $12.95
Express Mail - $22.95
For domestic orders, there is no S&H charge when you purchase the 4 month supply!
Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Urban Nutrition and your name and address.
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Shipping Information - International
Do you ship internationally?
Yes, we ship to most countries. If your country is listed on the order page, we will ship to you. However, for some countries, we must require a money order or bank draft (US DOLLARS) in advance, and charge $20.00 (US) for shipping and handling. To inquire about your country specifically, please click here and fill out this form.
What do you charge for shipping and handling?
For regular parcel post, the shipping and handling fee is $20.00 (US). Global Priority, if available for your country, costs $25.00 (US). Courier delivery is available for some countries and costs $35.00 to $45.00 (US) To inquire about your country specifically, please click here and fill out this form.
How long before my order arrives?
Most international orders are delivered in 10 days. Please note: Customs clearance may delay the delivery of your order by up to an additional two weeks depending on your country.
What happens if my order does not clear customs?
If you provide us with the appropriate documentation from your Customs Department, we will refund your purchase, less a restocking fee of $20.00 plus any expedited shipping services, if any. Or, at your request, we will re-ship your order, but we must charge shipping and handling again. If we re-ship your order and it again does not clear customs, we will refund your purchase less the restocking fee as described above. Sorry, but we cannot ship a third time.
Will I be charged a customs fee or tax?
Most countries today charge their citizens an import duty or tax. We are unable to determine this in advance, and you will be responsible for this cost.
Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Urban Nutrition, and your name and address.
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Security & Privacy
Is your website secure?
Absolutely. Ordering on our site is safe and 100% guaranteed. We utilize the industry standard, state-of-the-art SECURE SOCKET LAYER CHECK-OUT system that is necessary to make shopping online perfectly safe. Your order information is delivered directly to us via a secure-session encryption process. Your information is scrambled before it is even sent to us, making it impossible for unauthorized individuals to access it.
What information do you collect?
We collect only the required information to process your order, such as your name, address, phone number (we will not call you unless there is a problem with your order), and credit card number.
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Contact Us
Our professional Customer Service Representatives are available Between Business Hours: 9am-6pm EST Monday-Friday
US & Canada Toll Free: (800) 515-1070
UK Toll Free: 0808-2344649
All Other Countries: (201) 876-2570
Fax: (201) 876-2501
Order by Mail:
Urban Nutrition, LLC
302A West 12th St, #276
New York, NY 10014
For Email Click Here: Customer Service
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